Thursday, 12 February 2015

Learning for a new program.

Learning a new program

You ask a friend who is good with computers to help you do something in a new program. The friend says she hasn't used the program before but will give it a try. Two minutes later, she's figured out what to do.
How did she do that? If you've experienced a situation like the one just described, it might seem like magic. But your friend probably just applied what she knew about computers and computer programs to the program you were trying to use. In this lesson, we'll show you how you can do the same thing.

You know more than you think you do!

Starting to use a new computer program can seem overwhelming, but keep in mind that you already know more than you think you know. Even if the screen in front of you looks totally unfamiliar, everything you've learned so far about your computer and other programs will help you figure out what to do next. As you spend more time using the new program, it will start to feel more familiar.

Look for similarities with programs you've used

The first thing you'll want to do when opening a new program is look for familiar features. You may not realize it, but most computer programs have certain basic features in common—so once you've learned to use one program, you'll already know something about any other ones you try to use. For example, many keyboard shortcuts remain the same from program to program.
Most programs also have File and Edit menus, and they'll usually be in the same place—at the top of your screen, either as a drop-down menu or in a ribbon. The File and Edit menus tend to contain similar functions in any program. So if you know the Print function appears in the File menu in Microsoft Word, you'll have a good idea of where to look for it in Google Drive, as in the image below.
google drive screenshot
Even if you're switching from a PC to a Mac or vice versa, keyboard shortcuts will remain mostly the same. Just substitute the Command key on a Mac for the Ctrl key on a PC. For example, the shortcut for the Cut function is Ctrl+X on a PC—on a Mac, it's Command+X.

Check for hidden toolbars or panels

Let's say you've checked your new program for familiar functions, but there are a few you just can't find. Don't give up! If you believe a particular function should be there, you're probably right—you may just need to open it. Many programs have toolbars, sidebars, or panels you can hide or make visible, and they are often hidden by default when you start the program. If you can't find a function you need, try clicking the View or Window menu to check for hidden toolbars, as shown in the image of the Firefox web browser below.
screenshot of view menu 

If you're having trouble

If the program you're trying to use has a lot of unfamiliar elements—or if there's a feature you simply don't know how to use—don't despair. There are still some simple things you can do to find your way around a program.

Use the help feature

Software companies know that most users will have questions about how to use their programs, which is why they include built-in help features. You can usually access a program's help feature by clicking a Help menu (sometimes represented by a question mark icon) at the top of your screen. There, you'll find instructions on how to do things, troubleshooting tips, and answers to frequently asked questions. Some help features will even include links to online help forums, where users can post answers to each other's questions. Remember, if something isn't obvious to you, it probably isn't obvious to other users either, so the help section should have some information on it.
screenshot Word help

Google it!

If you haven't found the answer in the program's help feature, try searching for a solution on Google. You will probably find tutorials or posts from other users explaining how to use the program. You may also want to search YouTube for video tutorials on the program you're using.
google it screenshot
 

Bringing Your Files with You.

Bringing your files with you

When you're working on a document or other computer file, you can always save it to your computer's hard drive. But sometimes you may want to bring your file with you and open it on a different computer. In this lesson, we'll talk about two ways to save your files so you can access them from almost anywhere.
  • Flash drive: Flash drives are small removable hard drives that plug into the USB ports on your computer. They are relatively inexpensive (usually less than $20) and can be purchased at any store with an electronics section.
  • Cloud storage: Cloud storage means you save your files on servers on the Internet using an account with a cloud service. With cloud storage, you can access your files from any computer with Internet access without having to keep track of a physical device.
Flash drives and the cloud can also be used to back up your files. To learn more, check out our lesson on Backing Up Your Files.

Using a flash drive

picture of a flash drive
Flash drives make it easy to carry your important files and documents with you in a portable form. You should always back up the files on your flash drive elsewhere, however, just in case it gets lost or breaks.

To connect a flash drive:

  1. Insert the flash drive into a USB port on your computer. You should find a USB port on the front, back, or side of your computer (the location may vary depending on whether you have a desktop or laptop).
  2. If you're using Windows, a dialog box may appear. If it does, select Open folder to view files. On a Mac, a flash drive icon will usually appear on the desktop.
    screenshot of Windows 7
  3. If a dialog box does not appear, open Windows Explorer—or Finder if you're using a Mac—and select the flash drive on the left side of the window. Note that the name of the flash drive may vary.
    screenshot of OS X

To work with a flash drive:

Once you've connected a flash drive, you can work with it just like any other folder on your computer, including moving and deleting files.
  1. If you want to copy a file from your computer to the flash drive, click and drag the file from your computer to this window.
    screenshot of Windows 8
  2. The file will be duplicated, and this new version will be saved to the flash drive. The original version of the file will still be saved to your computer.
    screenshot of Windows 8
  3. If you want to copy a file from your flash drive to your computer, click and drag the file from this window to your computer.
    screenshot of Windows 8
  4. If you want to remove a file from your flash drive, click and drag the file to the Recycle Bin on a PC or the Trash can on a Mac. A dialog box will appear. Click Yes to confirm that you want to permanently delete the file.
    screenshot of Windows 8

To safely remove a flash drive:

When you're done using a flash drive, don't remove it from the USB port just yet. You'll need to make sure to disconnect it properly to avoid damaging files on the drive.
  1. Right-click the flash drive and select Disconnect (or Eject).
    screenshot of Windows 8
  2. You can now safely remove the flash drive from the USB port.
If you're using a Mac, you can also click the Eject button next to the flash drive in Finder to eject it.
screenshot of OS X 
 

Saving files to the cloud

There are many services that allow you to create a free account and save documents, images, and other files to the cloud. Some of the most popular are Google Drive, OneDrive, and Dropbox. The free storage space that comes with these accounts (usually around 15GB) should be plenty if you're using your account for regular personal, work, or school purposes. If you own a business and want to keep all of your documents in the cloud, you may want to pay your cloud service for more storage.
Unlike physical media, the cloud can't break or get lost, so you don't necessarily need to back up the files you keep on it. Files in the cloud are also easier to share so you can collaborate with friends and coworkers. However, when you save something online, there's always a risk that unauthorized users will try to gain access to your personal information. To protect your files, create a strong password and pay attention to the privacy settings and policies of the cloud service you're using.
screenshot of Google Drive
 

Bringing Your Files with You.

Bringing your files with you

When you're working on a document or other computer file, you can always save it to your computer's hard drive. But sometimes you may want to bring your file with you and open it on a different computer. In this lesson, we'll talk about two ways to save your files so you can access them from almost anywhere.
  • Flash drive: Flash drives are small removable hard drives that plug into the USB ports on your computer. They are relatively inexpensive (usually less than $20) and can be purchased at any store with an electronics section.
  • Cloud storage: Cloud storage means you save your files on servers on the Internet using an account with a cloud service. With cloud storage, you can access your files from any computer with Internet access without having to keep track of a physical device.
Flash drives and the cloud can also be used to back up your files. To learn more, check out our lesson on Backing Up Your Files.

Using a flash drive

picture of a flash drive
Flash drives make it easy to carry your important files and documents with you in a portable form. You should always back up the files on your flash drive elsewhere, however, just in case it gets lost or breaks.

To connect a flash drive:

  1. Insert the flash drive into a USB port on your computer. You should find a USB port on the front, back, or side of your computer (the location may vary depending on whether you have a desktop or laptop).
  2. If you're using Windows, a dialog box may appear. If it does, select Open folder to view files. On a Mac, a flash drive icon will usually appear on the desktop.
    screenshot of Windows 7
  3. If a dialog box does not appear, open Windows Explorer—or Finder if you're using a Mac—and select the flash drive on the left side of the window. Note that the name of the flash drive may vary.
    screenshot of OS X

To work with a flash drive:

Once you've connected a flash drive, you can work with it just like any other folder on your computer, including moving and deleting files.
  1. If you want to copy a file from your computer to the flash drive, click and drag the file from your computer to this window.
    screenshot of Windows 8
  2. The file will be duplicated, and this new version will be saved to the flash drive. The original version of the file will still be saved to your computer.
    screenshot of Windows 8
  3. If you want to copy a file from your flash drive to your computer, click and drag the file from this window to your computer.
    screenshot of Windows 8
  4. If you want to remove a file from your flash drive, click and drag the file to the Recycle Bin on a PC or the Trash can on a Mac. A dialog box will appear. Click Yes to confirm that you want to permanently delete the file.
    screenshot of Windows 8

To safely remove a flash drive:

When you're done using a flash drive, don't remove it from the USB port just yet. You'll need to make sure to disconnect it properly to avoid damaging files on the drive.
  1. Right-click the flash drive and select Disconnect (or Eject).
    screenshot of Windows 8
  2. You can now safely remove the flash drive from the USB port.
If you're using a Mac, you can also click the Eject button next to the flash drive in Finder to eject it.
screenshot of OS X

Basic Troubleshooting Techniques.

Troubleshooting

Do you know what to do if your screen goes blank? What if you can't seem to close an application—or can't hear any sound from your speakers? Whenever you have a problem with your computer, don't panic! There are many basic troubleshooting techniques you can use to fix issues like this. In this lesson, we'll show you some simple things to try when troubleshooting, as well as how to solve common problems you may encounter.

General tips to keep in mind

There are many different things that could cause a problem with your computer. No matter what's causing the issue, troubleshooting will always be a process of trial and error—in some cases, you may need to use several different approaches before you can find a solution; other problems may be easy to fix. We recommend starting by using the following tips.
  • Write down your steps: Once you start troubleshooting, you may want to write down each step you take. This way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes. If you end up asking other people for help, it will be much easier if they know exactly what you've tried already.
  • Take notes about error messages: If your computer gives you an error message, be sure to write down as much information as possible. You may be able to use this information later to find out if other people are having the same error.
  • Always check the cables: If you're having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure they're properly connected.
  • Restart the computer: When all else fails, one of the best things to try is to restart the computer. This can solve a lot of basic issues you may experience with your computer.

Using the process of elimination

If you're having an issue with your computer, you may be able to find out what's wrong using the process of elimination. This means you'll make a list of things that could be causing the problem and then test them out one by one to eliminate them. Once you've identified the source of your computer issue, it will be easier to find a solution.

Scenario:

Leonardo is trying to print out invitations for his son's birthday party, but his printer won't print. He has some ideas about what could be causing this, so he goes through them one by one to see if he can eliminate any possible causes.
First, Leonardo checks his printer to see that it's turned on and plugged into his surge protector. He sees that it is, so that's not the issue. Next, he checks to make sure his printer's ink cartridge still has ink and that there is paper loaded in the paper tray. In both cases, things look good, so he knows the issue has nothing to do with ink or paper.
Now Leonardo wants to make sure his printer and computer are communicating correctly. If he had recently downloaded an update to his operating system, it might interfere with his printer. But he knows there haven't been any updates since last week and his printer was working yesterday, so he'll have to look elsewhere. Leonardo checks the printer's USB cord and finds that it's not plugged in. He must have unplugged it when he plugged his phone into the computer earlier. Once Leonardo plugs in the printer's USB cord, his printer starts to print. It looks like his printer issue is solved.
This is just one example of an issue you might encounter while using a computer. On the following pages of this lesson, we'll go over other common computer problems and some ways to solve them.

Simple solutions to common problems

Most of the time, problems can be fixed using simple troubleshooting techniques, like closing and reopening the program. It's important to try these simple solutions before resorting to more extreme measures. If the problem still isn't fixed, you can try other troubleshooting techniques.

Problem: Power button will not start computer

  • Solution 1: If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet.
  • Solution 2: If it is plugged into an outlet, make sure it is a working outlet. To check your outlet, you can plug in another electrical device, such as a lamp or cellphone, and see if it receives electricity properly.
  • Solution 3: If the computer is plugged into a surge protector, verify that it is turned on. You may have to reset the surge protector by turning it off and then back on. You can also plug a lamp or other device into the surge protector to verify that it is on.
    Resetting a surge protector
  • Solution 4: If you are using a laptop, the battery may not be charged. Plug the AC adapter into the wall, then try to turn on the laptop. If it still doesn't start up, you may need to wait a few minutes and try again.

Problem: An application is running slowly

  • Solution 1: Close and reopen the application.
  • Solution 2: Update the application. To do this, click the Help menu and look for an option to check for Updates. If you don't find this option, another idea is to run an online search for application updates.
    Checking for updates

Problem: An application is frozen

Sometimes an application may become stuck, or frozen. When this happens, you won't be able to close the window or click any buttons within the application.
  • Solution 1: Force quit the application. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. On a Mac, press and hold Command+Option+Esc. You can then select the unresponsive application and click End task (or Force Quit on a Mac) to close it.
    screenshot of Windows 8
  • Solution 2: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.

Problem: All programs on the computer run slowly

  • Solution 1: Run your virus scanner. You may have malware running in the background that is slowing things down.
  • Solution 2: Your computer may be running out of hard drive space. Try deleting any files or programs you don't need.
  • Solution 3: If you're using a PC, you can run Disk Defragmenter (called Optimize Drives in Windows 8). Doing so will make sure all pieces of each file or program are stored close together in your computer, so the computer will be able to access them more quickly. In most versions of Windows, the Disk Defragmenter can be found in the Start menu. In Windows 8, you can find it by typing defragment from the Start screen.

Problem: The computer is frozen

Sometimes your computer may become completely unresponsive, or frozen. When this happens, you won't be able to click anywhere on the screen, open or close applications, or access shut-down options.
  • Solution 1 (Windows only): Restart Windows Explorer. To do this, press and hold Ctrl+Alt+Delete on your keyboard to open the Task Manager. Next, locate and select Windows Explorer from the Processes tab and click Restart. If you're using Windows 8, you may need to click More Details at the bottom of the window to see the Processes tab.
    screenshot of Windows 8
  • Solution 2 (Mac only): Restart Finder. To do this, press and hold Command+Option+Esc on your keyboard to open the Force Quit Applications dialog box. Next, locate and select Finder, then click Relaunch.
    screenshot of OS X
  • Solution 3: Press and hold the Power button. The Power button is usually located on the front or side of the computer, typically indicated by the power symbol power symbol. Press and hold the Power button for 5-10 seconds to force the computer to shut down.
  • Solution 4: If the computer still won't shut down, you can unplug the power cable from the electrical outlet. If you're using a laptop, you may be able to remove the battery to force the computer to turn off. Note: This solution should be your last resort after trying the other suggestions above.

Problem: The mouse or keyboard has stopped working

  • Solution 1: If you're using a wired mouse or keyboard, make sure it's correctly plugged into the computer.
  • Solution 2: If you're using a wireless mouse or keyboard, make sure it's turned on and that its batteries are charged.

Problem: The sound isn't working

  • Solution 1: Check the volume level. Click the audio button in the top-right or bottom-right corner of the screen to make sure the sound is turned on and that the volume is up.
  • Solution 2: Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.
    screenshot of iTunes
  • Solution 3: Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.
  • Solution 4: Connect headphones to the computer, and see if you can hear sound from the headphones.

Problem: The screen is blank

  • Solution 1: The computer may be in Sleep mode. Click the mouse or press any key on the keyboard to wake it.
  • Solution 2: Make sure the monitor is plugged in and turned on.
  • Solution 3: Make sure the computer is plugged in and turned on.
  • Solution 4: If you're using a desktop, make sure the monitor cable is properly connected to the computer tower and the monitor.

Solving more difficult problems

If you still haven't found a solution to your problem, you may need to ask someone else for help. Try searching the Web for the problem you're having because other users may have had similar problems. Also, if you have a friend or family member who knows a lot about computers, they may be able to help you.
google screenshot
Keep in mind that most computer problems have simple solutions, although it may take some time to find them. For difficult problems, a more drastic solution may be required, such as reformatting your hard drive, reinstalling programs, or reinstalling your operating system. If you're not a computer expert, it's possible that you could make the situation worse, so it's best to consult a professional if you believe a drastic solution is needed.


Computer Safety and Maintenance

How do I keep my computer healthy?

Launch video!
Computers are expensive, and with all major purchases you probably want to protect your investment. Luckily, it is not difficult to keep your computer healthy and in good working order. Maintaining a computer involves three things: keeping it physically clean, protecting it from malware, and backing up important files.
Watch the video to learn how to keep a computer healthy.

Keep your computer physically clean

When dealing with computers, dust isn't just unattractive—it can potentially destroy parts of your computer. By cleaning your computer regularly, you can help to keep it working properly and avoid expensive repairs.

Cleaning the keyboard

Cleaning the keyboard
A dirty keyboard doesn't look nice and can cause your keyboard to not work properly. Dust, food, liquid, and other particles can get stuck underneath the keys, which can prevent them from working properly. Check your owner's manual to see if the manufacturer has provided you with instructions for your specific keyboard. If so, follow them. If not, the following steps are basic cleaning tips that can help keep your keyboard clean.
  1. Unplug the keyboard from the USB or PS/2 port. If the keyboard is plugged into the PS/2 port, you will need to shut down the computer before unplugging it.
  2. Turn the keyboard upside down, and gently shake it to remove dirt and dust.
  3. Use a can of compressed air to clean between the keys.
  4. Moisten a cotton cloth or paper towel with rubbing alcohol, and use it to clean the tops of the keys. Do not pour alcohol or any other liquid directly onto the keys.
  5. Reconnect the keyboard to the computer once it is dry. If you are connecting it to a PS/2 port, you will need to connect it before turning on the computer.

Dealing with liquids

If you spill liquid on the keyboard, quickly shut down the computer and disconnect the keyboard and turn it upside down to allow the liquid to drain.

If the liquid is sticky, you will need to hold the keyboard on its side under running water to rinse the sticky liquid away. Then turn the keyboard upside down to drain for two days before reconnecting it. The keyboard may not be repairable at this point, but rinsing the sticky liquid off of it is the only chance for it to be usable again. The best way to avoid this situation is to keep drinks away from the computer area.

Cleaning the mouse

There are two main types of mice: optical and mechanical. Each is cleaned in basically the same way, although the mechanical mouse requires a bit more work.
  • Optical mice require no internal cleaning because there aren't any rotating parts; however, they can get sticky over time as dust collects near the light emitter. This can cause erratic cursor movement or prevent the mouse from working properly.
    An optical mouse
  • Mechanical mice are especially susceptible to dust and particles that can accumulate inside the mouse, which can make it difficult to track—or move—properly. If the mouse pointer does not move smoothly, the mouse may need to be cleaned.
    A mechanical mouse
Before you clean your mouse, check the owner's manual to see if the manufacturer has provided you with instructions for your specific mouse. If so, follow those instructions. If not, the following steps are basic cleaning tips that will help keep your mouse clean.
  1. Unplug the mouse from the USB or PS/2 port. If the mouse is plugged into the PS/2 port, you will need to shut down the computer before unplugging it.
  2. Moisten a cotton cloth with rubbing alcohol, and use it to clean the top and bottom of the mouse.
  3. If you have a mechanical mouse, remove the tracking ball by turning the ball-cover ring counterclockwise. Then clean the tracking ball and the inside of the mouse with a cotton cloth moistened with rubbing alcohol.
    Removing the tracking ball
  4. Let all of the parts dry before reassembling and reconnecting the mouse. If you are connecting it to a PS/2 port, you will need to connect it before turning on the computer.
If you want to give the mouse a quick cleaning, place it on a clean white sheet of paper and move the mouse back and forth. Some of the dust and particles should rub off onto the paper.

Cleaning the monitor

Dirt, fingerprints, and dust can make your computer screen difficult to read; however, it's easy to clean your screen when needed. Although there are monitor-cleaning kits you can buy, they may damage your monitor if they are designed for a different type of monitor. For example, a monitor cleaner that is designed for glass screens may not work with some nonglass LCD screens. The safest method is simply to use a soft clean cloth moistened with water.
Do not use glass cleaner to clean a monitor. Many screens have anti-glare coatings that can be damaged by glass cleaner.
  1. Turn off the computer.
  2. Unplug the monitor from the power. If you are using a laptop, unplug the laptop.
  3. Use a soft clean cloth moistened with water to wipe the screen clean.
    Wiping the screen
Do not spray any liquids directly onto the screen. The liquid could leak into the monitor and damage the internal components.

Tips for cleaning other computer surfaces

From time to time, you should clean your computer case and the sides and back of the monitor to avoid buildup of dust and dirt. Here are a few tips you can use when cleaning these surfaces.
Cleaning the computer case
  • Dust is your computer's main enemy. Use an antistatic wipe to lightly dust your computer casing. Don't use furniture cleaners or strong solvents.
  • Use a can of compressed air with a narrow nozzle to blow out debris from the air intake slots.
  • Spray cleaning solution—like diluted ammonia cleaner or glass cleaner—on a paper towel or antistatic wipe. Clean the monitor housing and casenot the monitor screen—by wiping in a downward motion.
  • A safe cleaning solution for computer surfaces—not computer screens—is ammonia diluted with water or glass cleaner comprised mostly of ammonia and water (check the label). The milder the solution, the better.

Keep it cool

Don't restrict airflow around your computer. A computer can generate a lot of heat, so the casing has fans that keep it from overheating. Avoid stacking papers, books, and other items around your computer.
Many computer desks have an enclosed compartment for the computer case. If you have this type of desk, you may want to position the case so it is not against the back side of the desk. If the compartment has a door, you may want to leave it open to improve airflow.

Protecting your computer

Launch video!
Watch the video to learn how to protect your computer from viruses, as well as how to back up your files.

Safeguarding against malware

Malware is any type of software that is designed to damage your computer or gain unauthorized access to your personal information. It includes viruses, worms, Trojan horses, and spyware. Most malware is distributed over the Internet and is often bundled with other software.
The best way to guard against malware is to install antivirus software such as Bitdefender, Norton, or Kaspersky. Antivirus software helps to prevent malware from being installed, and it can also remove malware from your computer. New malware is being created all the time, so it's important to update your antivirus software frequently. Most antivirus programs can do this automatically, but you'll need to make sure this feature is enabled.
It's also important to stay smart when you're browsing the Web or using email. If a website or email attachment looks suspicious, trust your instincts. Keep in mind that your antivirus program may not catch everything, so it's best to avoid downloading anything that might contain malware.
Kaspersky antivirus


Backing up your computer

Imagine what would happen if your computer suddenly stopped working. Would you lose any important documents, photos, or other files? It may be possible to repair your computer, but your files may be lost forever. Luckily, you can prevent this by creating backup copies of all of your files (or just the important ones) on an external hard drive or an online backup service.

External hard drives

An external hard drive
You can purchase an external hard drive and copy the contents of your computer to it. The initial backup could take several hours, so you will need to select a period of time when you do not need access to your computer. Running the backup overnight usually works best. Follow-up backups should be conducted on a regular basis but will not take as long because the drive will only need to copy your most recent files.
Western Digital, Iomega, and Seagate produce popular external hard drives. Conduct some research on which product best suits your storage needs, or ask a computer sales representative for recommendations.
One drawback, compared to online backup services, is that your external hard drive can be lost, damaged, or stolen just as your computer might be. Therefore, it is important to keep your drive in a secure location when not in use.

Online backup services

You can also back up your files to one of the online backup services like Mozy, Carbonite, or Box, and your files will always be accessible to you. The amount of storage space provided by these sites varies, and you may have to pay a monthly or yearly fee for adequate storage. Again, do your research because these services are constantly changing and offer varying features.
One drawback to online backup services is that the initial backup can be slow and may even take days to upload if you have a lot of files. However, subsequent backups should not take as long.

Other maintenance techniques

Disk Cleanup
To keep your computer running smoothly, it's important to keep files and folders uncluttered. Cluttered or unorganized folders make it more difficult to find the files you need. Additionally, unwanted files can eventually fill up your hard drive, which will make your computer slower and more difficult to use. Here are a few things you can do to delete unwanted files and improve your computer's performance.
  • Delete files: If you have any unwanted files, you can delete them manually. To do this, drag them into the Recycle Bin or Trash, then empty it.
  • Run the Disk Defragmenter: Windows includes a Disk Defragmenter program in the Control Panel. It scans the files on your hard drive and rearranges them so it can read them faster. If your computer is running slowly, running Disk Defragmenter can help to speed it up.
  • Run a Disk Cleanup: Windows also includes a Disk Cleanup program in the Control Panel. It scans your computer for temporary files and other files that can be deleted. You can then delete the files to free up space on your hard drive.
    Disk Defragmenter

Creating a safe workspace

Launch video!
Watch the video to learn more about arranging your workspace to avoid strain and injury.



Avoiding strain and injury

In addition to keeping your computer healthy, it's important to think about your own health. Using a computer involves a lot of repetitive motions such as typing and using the mouse. Over time, these motions can begin to take their toll on your body, especially your wrists, neck, and back. Staring at a monitor for long periods of time can also cause eye strain. To minimize this, you should take a few moments to make sure your workspace is arranged in a comfortable and healthy way.
Computer ergonomics is the science of equipment design and how specific equipment usage and placement can reduce a user's discomfort and increase productivity. Some equipment is designed with special attention to ergonomics, such as ergonomic keyboards and ergonomic chairs.
Here are a few tips to help you avoid injury in your workspace.
  • Adjust your chair: Make sure your chair is adjusted to allow you to sit in a natural, comfortable position. Many office chairs are specially designed to support the lower back and promote good posture.
    An ergonomic keyboard
  • Keep the keyboard at a comfortable height: Try to place the keyboard in a position that allows you to keep your wrists straight and relaxed to avoid wrist strain. Many desks have a keyboard tray that can keep the keyboard at a better height. You can also buy an ergonomic keyboard that is designed to minimize wrist strain.
  • Keep the mouse close to the keyboard: If possible, place the mouse right next to the keyboard. If the mouse is too far away, it may be uncomfortable or awkward to reach for it.
  • Place the monitor at a comfortable distance: The ideal position for a monitor is 20 to 40 inches away from your eyes. It should also be at eye level or slightly lower.
  • Avoid clutter: The computer area can quickly become cluttered with paper, computer accessories, and other items. By keeping this area as uncluttered as possible, you can improve your productivity and prevent strain and injury.
  • Take frequent breaks: It's important to take breaks while you're working at your computer. To avoid eye strain, you should look away from the monitor every once in a while. You can also stand up and walk around to avoid sitting in the same position for long periods of time. Programs such as Eyes Relax and Workrave can automatically remind you to take breaks.



Wednesday, 11 February 2015

Connecting to the Internet.

How do I connect to the Internet?

Launch video!
Once you've set up your computer, you'll probably want to get Internet access so you can send and receive email, browse the Web, watch movies, and more. Before you can access the Internet, there are three things you need: an Internet service, a modem, and a web browser.
Watch the video to learn about connecting to the Internet.

Choosing an Internet service

Which service is best for me?

It all depends on where you live and how much speed you need. Internet service providers (ISPs) usually offer different levels of speed based on your needs. If you're mainly using the Internet for email and social networking, a slower connection might be all you need. However, if you want to download a lot of music or watch streaming movies, you'll want a faster connection. You'll need to do some research to find out what the options are in your area. Here are some common types of Internet service.
  • Dial-up: Dial-up is generally the slowest type of Internet connection, and you should probably avoid it unless it is the only service available in your area. Like a phone call, a dial-up modem will connect you to the Internet by dialing a number, and it will disconnect when you are done surfing the Web. Unless you have multiple phone lines, you will not be able to use your land line and the Internet at the same time with a dial-up connection.
  • DSL: DSL service uses a broadband connection, which makes it much faster than dial-up. However, it is unavailable in many locations, so you'll need to contact your local ISP for information about your area. DSL connects to the Internet via phone line but does not require you to have a land line at home. Unlike dial-up, it will always be on once it's set up, and you'll be able to use the Internet and your phone line simultaneously.
  • Cable: Cable service connects to the Internet via cable TV, although you do not necessarily need to have cable TV in order to get it. It uses a broadband connection and can be faster than both dial-up and DSL service; however, it is only available in places where cable TV is available.
  • Satellite: A satellite connection uses broadband but does not require cable or phone lines; it connects to the Internet through satellites orbiting the Earth. As a result, it can be used almost anywhere in the world, but the connection may be affected by weather patterns. A satellite connection also relays data on a delay, so it is not the best option for people who use real-time applications, like gaming or video conferencing.
  • 3G and 4G: 3G and 4G service is most commonly used with mobile phones and tablet computers, and it connects wirelessly through your ISP's network. If you have a device that's 3G or 4G enabled, you'll be able to use it to access the Internet away from home, even when there is no Wi-Fi connection. However, you may have to pay per device to use a 3G or 4G connection, and it may not be as fast as DSL or cable.

Choosing an Internet service provider

Once you have decided which type of Internet access you're interested in, you can determine which ISPs are available in your area that offer the type of Internet access you want. Then you'll need to purchase Internet service from one of the available ISPs. Talk to friends, family members, and neighbors to see which ISPs they use. Below are some things to consider as you research ISPs:
  • Speed
  • Price
  • Ease of installation
  • Service record
  • Technical support
  • Contract terms
Although dial-up has traditionally been the least expensive option, many ISPs have raised dial-up prices to be the same as broadband. This is intended to encourage people to switch to broadband. Generally, you should only use dial-up if it's the only option available.

Hardware needed

Modem

A DSL modem
Once you have your computer, you really don't need much additional hardware to connect to the Internet. The primary piece of hardware you need is a modem.
The type of Internet access you choose will determine the type of modem you need. Dial-up access uses a telephone modem, DSL service uses a DSL modem, cable access uses a cable modem, and satellite service uses a satellite adapter. Your ISP may give you a modem—often for a fee—when you sign a contract, which helps ensure that you have the right kind of modem. However, if you would prefer to shop for a better or less expensive modem, you can choose to buy one separately.

Router

A wireless router
A router is a hardware device that allows you to connect several computers and other devices to a single Internet connection, which is known as a home network. Many routers are wireless, allowing you to easily create a wireless network.
You don't necessarily need to buy a router to connect to the Internet. It's possible to connect your computer directly to your modem using an Ethernet cable. Also, many modems now include a built-in router, so you have the option of creating a network without having to buy more hardware.
Most routers also act as a hardware firewall, which helps prevent others from gaining access to your computer through the Internet.

Network card

A network card
A network card is a piece of hardware that allows computers to communicate over a computer network. Most newer computers have a network card built into the motherboard, so it probably isn't something you'll need to purchase. The network card will have an Ethernet port, a wireless connection, or both.
If you have a laptop with a wireless connection, you can access the Internet at any place that offers a Wi-Fi connection. Many restaurants, coffee shops, bookstores, hotels, and other businesses offer free Wi-Fi. In addition, many cities provide free Wi-Fi in public areas such as parks and downtown areas.

Web browsers

Internet Explorer
A web browser is the tool you use to access the Web. The browser's main job is to display webpages. It also lets you create bookmarks—sometimes called Favorites—for sites you like so you can easily find them again later.
The World Wide Web is a virtual network of websites connected by hyperlinks (or links). Websites are stored on servers on the Internet, so the World Wide Web is a part of the Internet.
Your computer probably came with a browser pre-installed. PCs come with Internet Explorer, while Macs come with Safari. If you prefer to use a different browser, you can download Firefox, Google Chrome, or Opera. All of these browsers are free.

Setting up your Internet connection

Once you have chosen an ISP and purchased the appropriate modem, you can use the instructions provided by your ISP—or included with the modem—to set up your Internet connection. Depending on the type of service you have, your ISP may need to send a technician to your house to turn on the connection.
After you have everything set up, you can open your web browser and begin using the Internet. If you have any problems with your Internet connection, you can call your ISP's technical support number.
Opening Internet Explorer

Home networking

If you have multiple computers at home and want to use all of them to access the Internet, you'll probably want to create a home network. In a home network, all of your devices connect to your router, which is connected to the modem. This means everyone in your family can use the Internet at the same time, and you don't have to purchase a separate Internet service for each computer.

How is a home network used?

Using multiple computers on a home network
Each computer on a network doesn't just connect to the Internet—it also connects to the other computers and devices on the network. This means you can easily share files with other computers. Some programs even let you stream music and movies from one computer to another. One example of this is the Home Sharing feature in iTunes. These types of features are easy to set up, but it's up to you whether you want to use them.
Home networks aren't just for families! Even if you live alone, you may have multiple devices that can connect to a network. Many phones, printers, MP3 players, video game consoles, and digital video recorders (DVRs) are equipped with wireless cards and often require very little setup to connect them to your home network.

Wireless security

A router with Ethernet cables attached
A home network can be wired (using Ethernet cables) or wireless (using Wi-Fi). It may also be a mixture of the two, with some devices connecting with Ethernet and others connecting wirelessly. Wireless is generally more convenient; however, you'll need to think about wireless security. Below are some important security terms you'll need to know.
  • SSID: A service set identifier, commonly called the SSID, is the name of a wireless network. You should change the default SSID to something unique that you'll remember. You may not want to use your actual name, but you can use a hobby or other interest (like rockclimbing1).
  • Encryption password: An encryption password is a series of characters that is used to control access to the network. For even greater security, some people use a passphrase, which is longer—and therefore more secure—than a password. You should choose a password or passphrase that's easy for you to remember but difficult for others to guess.
  • Encryption: Encryption prevents unauthorized users from reading data that is transmitted over your wireless network. The data is coded into an unreadable form, and it can only be decoded by a computer that has the correct password or passphrase. The most common types of encryption for wireless networks are WPA (Wi-Fi protected access) and WPA2.
Although it's possible to create a wireless network that doesn't have a password, it is very risky. You should always create a password or passphrase to protect it from unauthorized access.

Setting up a home network

Setting up a network
Before you set up your home network, you'll need to have a working Internet connection. The exact process of creating a network will vary depending on the type of computer you have, as well as what type of Internet service you have. You should use the instructions provided by your ISP (or the ones included with your router) when setting up your network. The following steps will give you an idea of what to expect.
  1. If you have a separate router, connect it to the modem, and make sure it has power through the power adapter. If you have a combined router and modem, you won't have to do this.
  2. Connect all nonwireless devices to your router using Ethernet cables. You may also need to connect your computer to the router until setup is complete, even if your computer has a wireless card.
  3. From your computer, you will need to create the SSID and password or passphrase for your router. You now have a wireless network that you can begin connecting wireless devices to.
  4. On each wireless device, you will need to go to your network settings and select the name (SSID) of the network you just created. You will then be prompted to type your password.
At this point, your home network setup is complete. If your network isn't working, the instructions from your ISP should include some troubleshooting tips. You can also call your ISP's technical support number if you're still having trouble.